baje's Privacy Policy
How your personal information is collected, stored, and used — your privacy at baje is our highest priority.
1. Introduction and Applicability
baje ("we", "our", "platform") is an online betting and casino platform providing services for users in Bangladesh. This privacy policy explains what information we collect when you visit our website baje.cam, why we collect it, how we use it, and how we keep it secure.
This policy applies to all registered members, visitors, and users of baje.cam's services. By continuing to use our site, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any part of this policy, please stop using our platform.
This privacy policy should be read together with our Terms and Conditions and Responsible Gaming policy, as these documents together form the complete terms of use for our services.
2. What Information We Collect
baje may collect various types of information — some you provide directly, and some is collected automatically while you use the platform.
2.1 Information You Provide
- Identity Information: Full name, date of birth, gender, and national ID or passport number (for age verification).
- Contact Information: Email address and mobile number (for security verification and emergency contact).
- Login Information: Username and secured password (stored in hashed form — never in plain text).
- Financial Information: Payment method details — bKash, Nagad, Rocket, or Upay account numbers (to complete transactions).
- Identity Verification Documents: Documents submitted for regulatory compliance and Anti-Money Laundering (AML) requirements.
- Support Conversations: Messages and information you provide through our 24/7 live chat or email.
2.2 Automatically Collected Information
- Device Information: IP address, browser type and version, operating system, and device identifiers.
- Usage Information: Which pages you visited, how long you stayed, which games you played, and which bonuses you claimed.
- Transaction Records: Deposit amounts, withdrawal amounts, dates, and times.
- Cookies and Tracking Technologies: Session cookies, performance cookies, and analytics cookies.
- Location Information: Approximate geographic location derived from your IP address.
3. Purpose of Using Information
baje uses your information for specific and legitimate purposes. We never use your information unnecessarily or without your knowledge.
| Purpose | Description |
|---|---|
| Account Management | Completing the registration process, ensuring login security, and managing your account properly. |
| Service Delivery | Operating betting, casino games, and slots services; processing deposits and withdrawals. |
| Identity Verification | Confirming your age and identity and preventing fraudulent activity. |
| Financial Transactions | Processing secure payments through bKash, Nagad, Rocket, and Upay. |
| Customer Support | Resolving your issues through 24/7 live chat and email. |
| Bonuses and Promotions | Managing bonuses and offers you are eligible for (such as the 150% welcome bonus). |
| Responsible Gaming | To identify problematic gambling behaviour and impose limits where necessary. |
| Legal Compliance | Meeting AML, KYC, and other regulatory requirements. |
| Platform Improvement | Analysing user experience to improve service quality. |
4. Cookies and Tracking Technologies
baje uses cookies and similar tracking technologies to improve your browsing experience and keep the platform running properly. Cookies are small text files stored on your device.
Essential Cookies
Required for the platform's core functionality — for login sessions, security tokens, and payment processing. Without these, the site will not work properly.
Performance Cookies
Help analyse how you use the site — which pages you spend more time on, where issues are occurring, and so on — so we can improve the experience.
Functionality Cookies
Remember your preferences — language settings, display preferences, and other personal customisations — so you do not have to set them again each time.
Marketing Cookies
Used to display relevant bonuses and offers based on your interests. You can disable these cookies from your browser settings.
Cookies can be managed from your browser settings. However, please note that disabling essential cookies may prevent some important features of the site from working properly.
5. Information Sharing and Third Parties
baje never sells your personal information or transfers it to third parties for commercial purposes. However, in certain circumstances we may share limited information with our trusted partners.
5.1 Legitimate Reasons for Sharing Information
- Payment Processors: Necessary information is shared to complete secure transactions through bKash, Nagad, Rocket, and Upay.
- Identity Verification Services: With authorised service providers to verify your identity as part of the KYC process.
- Game Software Providers: Limited session data with partners such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe to ensure fair gaming.
- Fraud Prevention: With fraud detection technology services to protect the security of the site.
- Legal Obligations: In compliance with court orders, lawful requests from law enforcement agencies, or directions from regulatory authorities.
5.2 Information That Is Never Shared
- With advertising networks or data brokers for commercial purposes.
- With unauthorised third parties without your explicit consent.
- With other gambling or betting organisations.
- With your family or friends — your account is completely confidential.
6. Information Security Measures
baje has implemented industry-standard technical and administrative measures to protect your information. The core purpose of our privacy policy is to keep your data secure at all times.
SSL Encryption
All data transfers between you and our servers are secured by 256-bit SSL encryption.
Password Hashing
Your password is never stored in plain text — only an encrypted hash is kept.
Two-Factor Verification
An additional verification layer is activated for suspicious logins or large transactions.
Around-the-Clock Monitoring
Our security team monitors the system 24/7 and addresses any unusual activity immediately.
Secure Data Centres
Your information is stored on internationally certified secure servers, with regular backups.
Access Controls
Only authorised staff can access the minimum information required for their specific role.
While we have implemented the highest security measures, no method on the internet can be claimed to be 100% secure. Please also use a strong password on your end and do not share your login details with anyone.
7. Data Retention Period
baje does not retain your information beyond what is necessary. Retention periods are determined based on the type of information and legal obligations.
| Type of Information | Retention Period | Reason |
|---|---|---|
| Account Information | Up to 5 years after account closure | Legal obligations and dispute resolution |
| Transaction Records | Minimum 7 years | AML laws and financial regulations |
| KYC Documents | 5 years after account closure | Regulatory compliance |
| Support Conversations | 2 years after completion | Service quality assurance |
| Cookie and Session Data | At end of session or up to 1 year | Platform functionality |
| Marketing Preferences | Until withdrawn | Based on your consent |
After the set period, information is securely deleted or permanently anonymised. In the case of legal disputes or investigations, relevant information may be retained for longer.
8. Your Rights and Controls
You have specific rights over your personal information. baje respects these rights and commits to responding to your requests as promptly as possible.
Right to Access Information
You can request a copy of the information we hold about you. This will generally be provided within 30 days.
Right to Correct Information
If the information we hold about you is incorrect or incomplete, you can request that it be corrected.
Right to Delete Information
In certain circumstances you can request that your information be deleted, however it may not be possible to delete all information due to legal obligations.
Right to Restrict Processing
You can request to object to the use of your information or to limit its use for specific purposes.
Right to Data Portability
You can request to receive your information in a machine-readable format.
Right to Withdraw Consent
You can withdraw your consent at any time for the processing of information provided on the basis of your consent.
9. Privacy of Minors
baje strictly follows a 21+ age policy. We do not knowingly collect or process personal information from anyone under the age of 21.
Age verification is mandatory during the registration process. If a user registers with a false age and this is later discovered, the account will be immediately suspended and the collected information will be deleted.
If you believe that your child or someone you know who is under 21 has created an account on our platform, please contact us immediately at [email protected].
10. Changes to This Policy
This privacy policy may be updated from time to time due to business needs, legal changes, or technological developments. For any significant changes, we will take the following steps:
- The "Last Updated" date at the top of this page will be changed.
- Registered users will be notified by email of significant changes.
- Continued use of the site after changes will be considered acceptance of the new policy.
We recommend that you review this page regularly to stay informed about the latest policy.
11. Contact & Complaints
If you have any questions, concerns, or requests regarding this privacy policy, please contact our dedicated privacy team.
Live Chat
Get instant support in Bengali through our 24/7 live chat support. The fastest way to get a response.
For detailed privacy-related requests, email us at: [email protected] — we typically respond within 2-3 business days.
If you are still not satisfied after receiving our response, you have the right to lodge a complaint with the relevant data protection authority in your country.
Do you have a privacy question?
Our Bengali-speaking support team is with you 24/7. Feel free to contact us about any data protection matter.
Contact us via Live Chat